| Dialogue-based
Speech
Processing/Voice Recognition
Telephone instructions
Users of AT&T wireless may have recently found themselves talking
to a machine rather than a real person when calling for technical
support. Instead of pushing buttons on a touchtone phone, callers
can simply say their problems into the receiver. The technology
is not advanced enough so that callers can talk about their entire
problem to the computer, but they can say simple one-word answers
to direct the troubleshooting flow. This technology is suddenly
becoming more common.
IBM
ViaVoice
Speaking is a lot more natural than writing or tapping on a small
screen with a plastic stick. IBM’s ViaVoice technology and
Microsoft’s Mobile-based PPC Voice Command technology are
two examples of using voice activation and commands to make speech-recognition
a prominent and successful campaign.
SRI
Spoken Language
Systems
SRI’s Gemini project, a natural language parsing and interpretation
system, can be applied to different fields, including the airline
industry. ATIS can understand a sentence like “Get me the
cheapest flight from Chicago to Phoenix,” which is much more
useful than going through an entire line of questions from the computer,
specifying each of the parameters for arrival, departure, and prices
separately.
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